FAQ : Frequently Asked Questions

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iPhone and iTouch plans?

In February 2008, Apple will release their iPhone SDK for development of third party apps on the iPhone and iPod touch. When the SDK is released, I can start developing a version of Web Confidential for the iPhone and iPod touch.

Leopard compatibility?

To ensure Leopard (Mac OS X 10.5) compatibility disable the preference 'Use Metal Windows' in the General preference pane. Before installing Leopard, please also deinstall APE (Application Enhancer).

Universal Binary?

Currently, Web Confidential runs fine under Rosetta on Intel Macs. A Universal Binary of Web Confidential will be available this Winter.

Shared Menus on Intel Macs?

Shared Menus are NOT supported on Intel Macs. Instead, use Control-Click or Right-Click on the Web Confidential icon in the Dock, to get a popup menu with all categories and passwords while in Safari, for example.

Mac OS X 10.4.8 and Personalize

On Intel Macs a crash seems to occur while registering the software. Please download Web Confidential 3.7.7 to fix this.

Mac OS X 10.4.7 and a crash

On Intel Macs running Mac OS X 10.4.7, Web Confidential crashes when it presents the passphrase dialog to open an password file from the folder Startup Items.

Workaround: Click the Cancel button and select the file instead using File menu->Open.

I suspect a haxie or APE is involved, so please deinstall these and reboot and try again.

Help and Documentation

Use the command User Manual from the Help menu in Web Confidential. This will allow you to read the User Manual, which is in PDF format, in Apple Preview or Adobe Acrobat Reader.

Where's the old Card View?

I'll do my best to bring the Card View back in some form soon.

For the time being, you can select a password item in the List View and use the Go command (Cmd-L) and you then will have a system-wide password utility window that also shows your card data in a Card View. These windows are independent of the main List View and also work while you have another application active (like Safari). You can keep them around or dispose of them when you need to.

Shared Menus Enhancer module?

The Shared Menus Enhancer module adds Shared Menus to applications which itself do not support Shared Menus. Currently, this module adds Shared Menus compatibility to Safari, Mail, Mozilla and Netscape. More information is available here.

Shared Menus are NOT supported on Intel Macs. Instead, use Control-Click or Right-Click on the Web Confidential icon in the Dock, to get a popup menu with all categories and passwords while in Safari, for example.

Web Confidential's compatibility with browsers

Web Confidential's compatibility with web browsers is given below. This tabel lists the browsers that show Shared Menus in their menu bars. The row 'Automatic Fill In of WWW Forms' in the table refers to the capability of Web Confidential enter automaticall user ID and password in WWW Forms.

  Explorer Safari** OmniWeb 4.2 Netscape 4.x Netscape 7.02* Mozilla 1.2* Camino 0.7 iCab Opera 5 Opera 6.02
Shared Menus YesYesYesYesYesYesYesYesYesYes
Automatic Fill In of WWW Forms YesYesYesNoNoNoNoYesYesYes

*Note: Mac OS X only.

**Note: With Shared Menus Enhancer

Moving your password files to Mac OS X

Put your password files or aliases to your password files here:

'~/Documents/Passwords/Cabinet/'

or here:

'~/Documents/Passwords/Startup Items/'

and put the file 'Web Confidential Preferences' in your preferences folder of Mac OS X, which is:

'~/Library/Preferences/.

The tilde character (~) signifies your home directory. Just click the Home icon of a Finder window in Mac OS X to go there. Below a screenshot showing the hierarchy of folders as they should be.

Moving your Mac password files to Microsoft Windows

Please do the following things:

  • Make sure your password file is encrypted
  • Add the file extension .wce when you move the file to your Windows PC

Every time I'm asked to install the Shared Menus Component

Please install the Shared Menus Component manually. How to do this is described in the paragraph below.

Updating to the latest version of the Shared Menus Component

The latest version of the Shared Menus Component is on the Web. You can install it manually. Please follow the procedures documented in the Shared Menus Help book.

To read the Shared Menus Help book: open Help Center via the Help menu in the Finder and click 'Shared Menus Help'.

Go to the section 'Installing on Mac OS X and Mac OS 9'.

The tool utility window zooms in, but does not show

If you usually hide the application while you are leaving it, with the end result being that only the front-most application is actually visible, you will see this problem. If Web Confidential is hidden, you don't see the utility window come up, but if it's visible, you do.

I can't peek at my password while moving over the Eyeglasses icon

The culprit here seem to be the Logitech Mouseware extensions. Please upgrade to their 4.0.3 version.

Rather than using Logitech MouseWare, you can also use USB Overdrive. It's a $20 shareware package. You can try it out before registering it.

It can also be a conflict with an extension called TSM Fix. Please remove it.

Preferences file not being written

When this problem occurs, the following procedure always helps:

  • Quit Web Confidential
  • Delete the 'Web Confidential Preferences' file from: ~/Library/Preferences/
  • Launch Web Confidential

The Diamond menu does not appear in the browser (Mac OS 9)

Please make sure you have the extension 'Security Manager' enabled.

Perhaps you are mixing the URL Manager Pro 2.x and 3.0 versions or you did not yet restart your Mac?

Do you see a file named 'SharedMenus.component' in your Extensions folder? That is needed to show Shared Menus in Web Confidential 3.0. If you see the file 'Auto Start URLM' in your Extensions folder and you are using URL Manager Pro 3.0, delete it. You do not need it anymore, because this feature is now handled by the Shared Menus Component. Remove the 'Auto Start URLM' file and restart your Mac (on Mac OS 9).

To auto start Web Confidential 3.0, choose Preferences from the Diamond menu and click the At Startup tab.

My registration key doesn't 'stick'

When you need to enter your key at launch every time, the following procedure always helps:

  • Quit Web Confidential
  • Mac OS X : Delete the 'Web Confidential Preferences' file from: ~/Library/Preferences/
  • Mac OS 9 : Delete the 'Web Confidential Preferences' file from the Extensions folder
  • Launch Web Confidential
  • Enter your registration key (hopefully for the last time)

Entering my registration key

Choose the About Web Confidential command from the Apple menu (Mac OS 9) or the Web Confidential menu (Mac OS X), press the 'Personalize' button, and enter your name and key.

TIP: If you misplace your key or it does not seem to work, you can query your key from our database.

Entering my registration key causes a crash (Mac OS 9)

The About item for Carbon apps (e.g., URL Manager Pro also) doesn't work if you're using FinderPop's (or BeHierarchic's) Hierarchical Apple Menu (Mac OS 9). You can this feature temporarily turn off via a checkbox in the FinderPop control panel's Behaviour subpanel. After you have entered your registration key succesfully, you can turn the option back on.

Another option is to upgrade to CarbonLib 1.4. You can do that via the Control Panel 'Software Update'.

Web Confidential, © 2008 Alco Blom